FAQs

What is the SmartWatch Inspyre™ by Smart Monitor™?

The SmartWatch Inspyre™ by Smart Monitor is a patented, intelligent motion detecting and alerting app. The SmartWatch Inspyre can run on certain Samsung and Apple watches and can be used with Android phones and iPhones making it a fully portable device that continuously monitors movements, analyses them for abnormalities, issues alerts, and securely records unusual occurrences.

Can the SmartWatch Inspyre detect seizures?

Epilepsy Solutions makes no claims regarding the ability or efficacy of the SmartWatch Inspyre in detecting seizures of any kind. The SmartWatch Inspyre monitors movements and sends alerts when detecting repetitive shaking motion. SmartWatch Inspyre is not a medical device and is not intended to be used in the diagnosis, monitoring, prevention, or treatment of disease. Please consult your healthcare provider with any questions or concerns you may have regarding your health or medical condition.

Has the SmartWatch Inspyre by Smart Monitor undergone clinical studies?

Smart Monitor does NOT claim to diagnose, cure, treat or prevent disease. The SmartWatch Inspyre by Smart Monitor has undergone clinical studies at top medical institutions across adult and paediatric populations that validates its ability to alert upon repetitive shaking motion. Studies at Stanford with 40 adult participants were concluded in June 2010. SmartWatch Inspyre performed with very high sensitivity – in the high 90s as noted in the journal article: Lockman J, Fisher RS, Olson DM. Detection of seizure-like movements using a wrist accelerometer. Epilepsy and Behaviour 2011; 20:638-41. Studies at the University of California, San Francisco with the paediatric population were completed in 2013. The device has been used on children as young as 3 years old. In over 500 hours of testing, the device sensitivity in detecting tonic-clonic seizures was 100%; device specificity was over 90%.

In addition to the above validation studies, the SmartWatch Inspyre by Smart Monitor is being used in clinical studies at Stanford University, NYU Langone Medical Centre, Boston Children’s Hospital and the University of Virginia. These studies are evaluating the ability of SmartWatch Inspyre to provide data on seizures that was never possible before in an outpatient setting. A Stanford study that concluded in 2015 evaluated the ability of the SmartWatch Inspyre to provide data on seizures. The study determined that data on seizures provided by the SmartWatch Inspyre was more detailed and accurate than a seizure diary or patient and caregiver reports as published in “Tracking generalized tonic-clonic seizures with a wrist accelerometer linked to an online database” (European Journal of Epilepsy 2016 pp13-18).

What are the benefits of the SmartWatch Inspyre by Smart Monitor?

SmartWatch Inspyre users have told us that the device provides independence from constant supervision. They have expressed increased confidence because they can get help by simply pushing a button. Their family members and caregivers then gain respite knowing they will receive a text message and phone call should their help be needed.
Family members appreciate the peace-of-mind, especially at night knowing they can be on hand to provide assistance when needed. Furthermore, users and caregivers alike value that the activity reports can be downloaded at any time for thorough analysis.

Can the SmartWatch Inspyre detect grand-mal seizures?

Smart Monitor makes no claims regarding the ability or efficacy of the SmartWatch Inspyre in detecting seizures of any kind. SmartWatch Inspyre monitors movements and sends alerts when detecting repetitive shaking motion. SmartWatch Inspyre is not a medical device and is not intended to be used in the diagnosis, monitoring, prevention, or treatment of disease. Please consult your healthcare provider with any questions or concerns you may have regarding your health or medical condition.

Can the SmartWatch Inspyre detect tonic-clonic seizures?

Smart Monitor makes no claims regarding the ability or efficacy of SmartWatch Inspyre in detecting seizures of any kind. The SmartWatch Inspyre monitors movements and sends alerts when detecting repetitive shaking motion. The SmartWatch Inspyre is not a medical device and is not intended to be used in the diagnosis, monitoring, prevention, or treatment of disease. Please consult your healthcare provider with any questions or concerns you may have regarding your health or medical condition.

How does the SmartWatch Inspyre by Smart Monitor work?

With patented miniaturized technology and sophisticated algorithms, the SmartWatch Inspyre analyses activity outside a normal spectrum and reliably issues alert upon the onset of various types of repetitive and excessive movements. Users can also summon help with a simple push of a button on the watch. SmartWatch Inspyre records movement patterns plus the time, duration and location (advanced model) of any unusual occurrences. Users can securely access their private information and send archived copies to their care provider for later review.

The SmartWatch Inspyre by Smart Monitor can run on Samsung and Apple watches and works in conjunction with an Android (5.0 os or above) or an iOS device (iPhone 5S and later models running iOS v8.0 and above). Users need to carry the device running SmartWatch Inspyre within a 15 – 30-foot range; for example, in pockets, purses, backpacks, etc. When the app detects excessive and repetitive movement, it wirelessly signals the user’s phone, which then sends a text and calls a family members’ phone, within seconds.

The caregiver’s phone, which receives the alerts, can be anywhere. Recorded events are downloadable. Alerts can be sent or cancelled by the user with a simple push of a button.

What do I need for SmartWatch Inspyre to work?

  • Users need to have a compatible Android phone or an iPhone with a data plan. Android phones must be running Android version 5.0 or above. iOS phones (iPhone 5S and later models) must be running IOS version 8.0 and above.
  • A compatible Samsung or Apple watch
  • Users need to download the SmartWatch Inspyre application from either the Google Play Store (for Android) or from the App Store (for iOS).
  • The Samsung or Apple watch and the phone need to be paired and connected through the SmartWatch Inspyre app.
  • A current user subscription

Can I use the SmartWatch Inspyre if I am on medication or just had surgery?

The SmartWatch Inspyre by Smart Monitor, running on a Samsung or Apple watch, is a non-invasive, passive device. It will have no impact on current or future medication regimens or any surgery and it does NOT require you to make any changes to your lifestyle. The SmartWatch Inspyre is not a substitute for medical care. Again, it does not prevent, predict or treat seizures or any other kind of medical condition.

Can I wear the SmartWatch Inspyre outside my home?

Yes, the SmartWatch Inspyre can be worn in bed, in schools, offices and elsewhere as long as the phone and the watch are within 15-30 feet of each other.

What if an alert is accidentally triggered?

The SmartWatch Inspyre is a motion-detecting and alerting device that continuously monitors movements for excessive and repetitive movement outside a normal spectrum. Users have the ability to cancel any alert by a pressing the Cancel button on the watch. The Cancel button will be active as soon as an alert is triggered.

Can I get help if I do not have any abnormal motion?

Yes, the SmartWatch Inspyre has a Help button that when pressed immediately sends an alert to the designated family members or caregivers. If Help is pressed by accident the user can cancel the alert by pressing the Cancel button on the watch (which will appear after the Help button is pressed). The Help button is available on the Silver and Gold plans.

Do I need internet or WIFI connectivity?

The phone communicates with the watch using a Bluetooth connection. To use the SmartWatch Inspyre you need a Samsung or Apple watch and a smartphone with a data plan within a 15-30-foot range. Your family or caregivers can receive alerts on any cell phone, anywhere.

What if the SmartWatch Inspyre gets further than 15-30 feet away from the phone?

When the SmartWatch Inspyre and phone are separated by more than Bluetooth range distance (approx. 15-30 feet), then they may be disconnected, and it will not be able to send out alerts. It is important that the user keep their smartphone with them.

Do the SmartWatch Inspyre and phone require special care or maintenance?

Beyond charging the watch and phone every day, no special care is needed. You may use the Test Connection feature on the app to check that the watch is connected and working properly.

Do I need special training to use the SmartWatch Inspyre?

No, Epilepsy Solutions provides extensive written user documentation plus a support line and email (info@epilepsysolutions.co.uk and 01438 821251). The app is easy-to-use but if you have any questions, we are ready to help.

Do I need a subscription plan for the SmartWatch Inspyre to work and what does it include?

Yes, the subscription provides the following benefits:

  • Continuous monitoring
  • Cloud-based storage and access of all event historical data
  • Downloadable reports which you can share with your physician
  • Customer service and support
  • Firmware and Software upgrades

If I have the Bronze subscription plan, can I upgrade to the Silver or Gold? How do I do that?

Yes, SmartWatch Inspyre users can upgrade their plans at any time. Please contact us at info@epilepsysolutions.co.uk or call us on: 01438 821251

How much does the SmartWatch Inspyre by Smart monitor cost?

For pricing click the Order Now option from the website or please contact us via email info@epilepsysolutions.co.uk or call us on: 01438 821251

How can I buy the SmartWatch Inspyre?

Click on the following link to purchase the Inspyre from our website. Or call us at 01438 821251 for assistance.

If SmartWatch Inspyre doesn’t work for me can I cancel my subscription?

Yes, you can cancel your SmartWatch Inspyre subscription within 30 days from the original order date for a full refund of the subscription amount. However, the activation fee is non-refundable. You can cancel your subscription any time by contacting Epilepsy Solutions at info@epilepsysolutions.co.uk.

Does Smart Monitor offer a warranty on my Apple Watch?

Smart Monitor does not sell or ship Apple Watches. If you choose to use the Smart Monitor system with an Apple Watch and iPhone, you will be responsible for purchasing your own Apple Watch. Any device maintenance, warranty, returns, or defects on your Apple Watch will need to be directed to the manufacturer who sold you the device.

If you need assistance with the Smart Monitor app on your Apple device, Epilepsy Solutions is proud to offer prompt and convenient customer support. You can email info@epilepsysolutions.co.uk or call 01438 821251. We offer support Monday through Friday from 9am to 5pm, and we will return your call or email within one business day.

If you need assistance with pairing your Apple Watch and your iPhone, please contact Apple customer support.

Does Smart Monitor offer a warranty on my Samsung watch?

Any device maintenance, warranty, returns, or defects on your Samsung watch will need to be directed to Samsung or the original seller. If you buy your Samsung watch through Epilepsy Solutions, we are happy to provide support with the initial setup of the app and ongoing customer support for the Inspyre.

If you buy your Samsung watch through anyone other than Epilepsy Solutions and need assistance with pairing your watch and your phone, please contact Samsung customer support.

If you need assistance with the Inspyre on your Samsung device, Epilepsy Solutions is proud to offer prompt and convenient customer support. You can email info@epilepsysolutions.co.uk or call 01438 821251. We offer support Monday through Friday from 9am to 5pm, and we will return your call or email within one business day.

Can I return my Samsung watch if I decide to cancel?

If you buy your Samsung watch through Smart Monitor, you can return your watch within 30-days from the ship date in all its original packaging and the purchase price of the watch will be refunded to you. Please note that the activation fee and shipping charges as well as the first month’s service are non-refundable. Please ship returns as follows:

Epilepsy Solutions
Unit A3, Weltech Business Centre
Ridgeway
Welwyn Garden City
Herts
AL7 2AA

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